Customer Relations Representative - State Farm Agent Team Member
Full Time • New Hyde Park, NY
Responsive recruiter
Benefits:
- License reimbursement
- Company parties
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been a State Farm agent for over 30 years, and in that time, I’ve built a business rooted in relationships, service, and a bit of personality. My path into insurance was an unexpected one, I have two brothers-in-law who became State Farm agents and introduced me to the business - but before that, I was actually a musical theater major at the University of Cincinnati Conservatory of Music! I’ve found creative ways to weave those performance skills into my business, whether it’s through customer engagement or team motivation.
I’ve been a State Farm agent for over 30 years, and in that time, I’ve built a business rooted in relationships, service, and a bit of personality. My path into insurance was an unexpected one, I have two brothers-in-law who became State Farm agents and introduced me to the business - but before that, I was actually a musical theater major at the University of Cincinnati Conservatory of Music! I’ve found creative ways to weave those performance skills into my business, whether it’s through customer engagement or team motivation.
My team currently includes an incredible office manager who’s been with me for half of my agency’s life — she’s experienced, organized, and keeps our office running smoothly. Alongside her are two fantastic team members who make the office a fun and friendly place for both customers and coworkers. We’re currently looking to add one more person to our close-knit group.
Our culture is relaxed but focused, centered on excellent customer service and teamwork rather than high-pressure sales. We take pride in maintaining our 5-star Google Review reputation and celebrate every positive review together. Mondays start with team meetings — a mix of weekend catch-ups and business planning — and we enjoy regular lunches, dinners, and even mini golf outings (families welcome!).
We’re very active in the community and participate in just about every local marketing event. After three decades, our name is well-known and well-loved in the area — and I’m proud to lead a team that represents that legacy with enthusiasm and care.
ROLE DESCRIPTION:
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Nancy Morris - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $55,000.00 - $75,000.00 per year
About Our Agency
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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